FAQs

 

BLACK FRIDAY OFFER (24 November 2017)

 

During black Friday, due to heavy traffic, it may take a little longer than normal to download files or to process payment. If you get stuck, please wait a little while and try later. If you don’t manage to complete your purchase before the offer expires, please contact us and we will honor the discount for you.

DVD

Will the DVD play in my country?
Our DVDs are not region encoded, which means that they play on all players worldwide.

DOWNLOADS

A large selection of our films are available as downloadable files. These are MP4 files that tend to play on almost all devices such as laptops, computers and tablets/ipads. When you have placed your order and have paid, you will be sent a confirmation email where you can find the link to the downloadable film. A 90 minute film typically is around 2GB, shorter films have smaller files.

Recently there have been a few issues with Macs and iPad – some of the more recent models will only allow downloads from the iTunes store. If you install the following app: https://itunes.apple.com/us/app/files-hd-file-manager-web/id383846063?mt=8 you should be able to download your purchases onto your ipad.

If you are experiencing problems with your purchased downloads, please use our website contact form and we will try to deal with your enquiry as soon as possible.

DELIVERY

How much does delivery cost?
Postage is calculated on the basis of your country of delivery. When you supply your address details, the postage costs will be updated.

Where can you deliver to?
We accept orders from all over the world. If a product is not for sale in a certain country (yet), we will always make sure this is noted in the product description.

How long does delivery take?
In the UK, parcels are sent via First Class Royal Mail. Packages sent by this method are usually received within 1-2 working days from dispatch, subject to availability.
Internationally, we use airmail, and typically it takes around 4-5 days to destinations in Europe, 5-7 working days to North America and 7-10 days to the Rest of the World, with the exception of busy times like Christmas.
We ask that you wait 14 days from the date of dispatch before reporting any item as undelivered.
Orders received before 4pm on working days are normally sent out that day, with the exception of very busy times.

Why hasn’t my order arrived? I ordered it more than 14 days ago.

We’re sorry that your item has not yet arrived. Please fill in our website contact form and we will try to deal with your enquiry as soon as possible.

Something is missing from my order – what do I do next?
Please fill in our website contact form and we will try to deal with your enquiry as soon as possible.

My item is damaged, faulty or incorrect – what should I do now?
Please fill in our website contact form and we will try to deal with your enquiry as soon as possible. If we cannot resolve the situation satisfactory, we will issue a refund.

PAYMENT

It says I can pay with PayPal, but what if I want to pay with my card instead?

It is also possible to pay with your card when purchasing from us. The button to do so is located just below the PayPal login:

paypal example

CONTACT

When will you respond to my enquiry?

Our office hours are working days between 9 and 5.30, with the exception of the Christmas period (our office is closed between 23 December and 3 January) and bank holidays. We always try to respond to your enquiry as soon as we can.